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  • goofty gifts

Can I see the artwork before it gets printed?


- Yes, absolutely! All customers receive a preview of their artwork and can request changes before printing. You'll receive an email notification once your preview is ready


Is my photo good enough to use?


- If you followed our photo guidelines, then your photo is very likely suitable for use.


Close up photos work best!

Take your photo at eye level with your pet.

Take your photo in natural daylight and don't use flash.

Try to get your pet to sit or stay still - make sure there's no blur. 

Make sure long floppy ears are in the photo and are not out of frame.


- If you aren't able to follow these steps exactly and your photo doesn't meet our criteria, don't worry! We have a dedicated team who check all orders and photos as they come in. We'll let you know within 1 hour of receiving your order, and help you choose a more suitable one!



Does Goofty only create portraits of cats and dogs?


- We can create portraits for any animal, regardless of the species or breed. 

Our talented artists are versatile and skilled in working with all animals."


What if my photo is in black and white?


- We can work with your black and white photo. Please provide a reference photo showing your pet's colors, and our team will ensure an accurate representation in the portrait.

  • Shipping 



All orders made before 2:00PM are processed within 1-5 businessdays. Orders are not shipped or delivered on weekends or holidays.

 

Shipping rates & delivery estimates

We offer free shipping on all orders.

Destination

Shipment method

Estimated delivery time

Shipment cost

United States

Secured Shipping with Tracking 

7-10 days

Free

International

Secured Shipping with Tracking 

7-15 days

Free

 

Please be aware that delivery delays can occasionally occur dueto factors beyond our control, such as unforeseen circumstances,carrier issues, international customs procedures, or addressinaccuracies.. If you experience a delay, please contact our customersupport team, who will work diligently to provide updates and assist youthroughout the process.



Please make sure to read our return policy carefully if you need any help contact us on the contact page. 


1. Preview and Modification:
   - Once your pet's portrait is complete, we'll promptly provide you with a preview.
   - Feel free to request as many changes as needed until your pet's portrait brings you genuine happiness.

2. Satisfaction Guaranteed:
   - If, upon receiving your item, you find that it doesn't meet your expectations, don't worry.
   - We're committed to redoing and replacing it without extensive questioning to ensure your satisfaction.

3. Support Team Assistance:
   - Not entirely sure about your purchase? Reach out to our dedicated support team.
   - We're here to assist with any questions or concerns you may have.

At Goofty.com,our priority is your satisfaction. We understand the significance ofyour pet's portrait, and we're dedicated to making the process enjoyablefor you. If you're ready to embark on creating a special piece of artfor your beloved pet, we're excited to start the journey with you!

  • Refunds/Returns

Please make sure to read our return policy carefully if you need any help contact us on the contact page. 


1. Preview and Modification:
   - Once your pet's portrait is complete, we'll promptly provide you with a preview.
   - Feel free to request as many changes as needed until your pet's portrait brings you genuine happiness.

2. Satisfaction Guaranteed:
   - If, upon receiving your item, you find that it doesn't meet your expectations, don't worry.
   - We're committed to redoing and replacing it without extensive questioning to ensure your satisfaction.

3. Support Team Assistance:
   - Not entirely sure about your purchase? Reach out to our dedicated support team.
   - We're here to assist with any questions or concerns you may have.

At Goofty.com,our priority is your satisfaction. We understand the significance ofyour pet's portrait, and we're dedicated to making the process enjoyablefor you. If you're ready to embark on creating a special piece of artfor your beloved pet, we're excited to start the journey with you!

  • PAYMENT METHODS

What payment methods do you accept?


- We accept all major debit and credit cards, including Visa, Visa Debit, Mastercard, American Express, and more.

  • Customer Support

What is the typical response time for email messages?


- You should expect to receive a response within a couple of hours. During busier periods, such as the holiday shopping season, please allow 24-48 hours for a response. 


Does Goofty provide a customer support phone number?


- Yes, we have a dedicated customer support phone line. You can reach us at [your phone number here] during business hours.

-We recommend utilizing our live chat feature, if available, or contacting us via email for customer support.